Superannuation Services

Towers Watson can help you gain maximum value from your superannuation fund's investment in technology while improving member services. We provide independent advice based on our established expertise in the superannuation industry both locally and globally.

Online strategy
Determining your online strategy is a difficult task for companies and one that most organisations often fail to do or do well. Towers Watson can assist you by guiding you through a structured process that takes into account not only your business and its needs but also the latest developments online both locally and globally.

Assessment of In-house Administration
Towers Watson can conduct an independent validation of the business case on whether or not to keep administration in-house. We will assess the adequacy of your current in-house arrangements against the criteria typically considered when appointing a third-party administrator. The assessment process includes undertaking a series of reviews, and comparing them against industry best practice.

Superannuation Technology Consulting
We can help create alignment with your fund's goals and build business case scenarios that demonstrate the value and importance of technology in administering the fund.

Business Intelligence
Establishing the systems to deliver the right data to the right people within the timeframe they need can be a challenge. We provide the expertise to identify meaningful information and data sources in order to create timely and accurate consolidated views that enable management to react to and predict the needs of the fund.

Business Analysis
We analyse, develop and write functional specifications while adhering to industry best practices and legislative requirements, assisting you from the initial project phases through to implementation.

Technology Review and Selection
In the ever-changing superannuation environment your choice of technology can place you ahead of the pack. We work with you to review your existing applications as well as provide recommendations on how to leverage these tools and integrate with new technologies.

Communication Delivery / Member Relationship Management (SuperPortal)
For all funds, attracting and retaining members is of vital importance. Towers Watson's SuperPortal, developed using Web 2.0 technology, is designed to meet the needs of superannuation funds. It delivers functionality that enables funds to engage their members, collaborate with stakeholders, support and manage fund operations and assist in meeting the strategic goals of the fund. The SuperPortal delivers enhanced and sophisticated personalised and audience specific content, content management, document management and even collaboration and social networking tools to the superannuation industry.

Fund Intelligence (SuperTruth)
Managing and leveraging the internal knowledge across all operations of a fund is a challenge for all Superannuation organisations. SuperTruth provides you with a flexible and adaptive solution to manage fund information regardless of the complexity or geographical breadth of your fund. Online access and the ability to cater for different end-users is easily achieved and ensures staff are presented with information relevant to their roles and responsibilities.

Process Review and Evaluation
All funds are under pressure to deliver more to members, employers and trustees for less. The key to meeting these ever expanding expectations is getting your administration processes right. Using best practice methodology expertise we can assist you to create robust and streamlined processes.

MySuper
MySuper is a custom Towers Watson made solution. It is a web-based front-end for superannuation funds and can fit onto any back-office administration system. MySuper is designed to give members control over their superannuation by allowing members to obtain current benefit quotes, view personal details, make changes to contribution rates and investments and access a benefit projector.