Human Capital Metrics: Fueling Smart Decision Making

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To gauge their progress against their business strategy, today's multinational companies need teams that can measure not only profits but also other aspects of business performance. And as staffing costs represent an increasingly larger percentage of overall operating expenses — at the same time new workforce and talent issues are coming into focus — the staff, tools and processes for this higher level of measurement and analysis will be critical to profitability.

That's where human capital metrics (HCM) and workforce analytics come in. Using these tools, leading companies around the world are compiling and analyzing the "right" data to guide their investments in the practices and programs that will improve productivity.

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