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Knowledge Central

Towers Watson Media

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2015 HR Service Delivery and Technology Survey

We are pleased to present key findings from the 18th annual HR Service Delivery and Technology Survey. This report highlights key trends emerging from our study of HR transformation and technology goals, initiatives and outcomes at 798 organizations across 37 countries.

This year’s survey results clearly reveal that professionals in the HR function wear two hats. Respondents report that they split their time between providing HR services and leading a variety of human capital projects. HR professionals continue to have a diverse and sometimes conflicting agenda. Our findings highlight what separates the great HR operators and project leaders from the rest of the pack.

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