The 2012 Global Workforce Study provides a snapshot of the attitudes and concerns of 32,000 workers around the world. It sheds light on how employees’ views affect their engagement in their work and commitment to their employers, and ultimately, their behaviour and performance on the job.

As such, it provides us with important insights into the elements of the work environment that help shape employee behaviour and performance in positive ways to support growth goals. And it presents a new and more robust definition of engagement — sustainable engagement — designed for the 21st-century workplace.