With employee benefit choices becoming more complex and health costs continuing a never-ending ascent, leveraging decision-support tools and communicating information to workers and their families during open enrollment season is becoming more important than ever.
In this year’s study, we found employers are using decision-support tools more to help employees make better choices about the health care plan they select.
We also found employers are using more online communication and reducing their reliance on paper materials.
And, while most employers didn’t face major challenges during this year’s annual enrollment, they are still planning on making some changes for next year.