Motivating Employees to Go the Extra Mile:
The Manager’s Role in Employee Engagement

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Building and sustaining employee engagement is more like a cross-country race than a sprint: It takes perseverance and endurance to create a workplace environment where employees consistently go the extra mile — performing beyond expected levels to help their organization achieve its business goals.

A previous Strategy at Work article on strengthening employee engagement described six possible action areas for organizations, one of which focused on the critical role of frontline managers. Because of their “bridge” role between employees and upper management, frontline managers have a unique opportunity to create a corporate culture in which employees are personally invested in their organization’s mission and are willing to put forth the extra effort required for its success.

Towers Watson’s research and client experience point to three practical actions that organizations and managers can take to achieve higher employee engagement — and stronger financial performance.

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