Most companies outsource benefits administration to gain service efficiencies, vendor commitments and innovations not easily found in-house. But a poorly planned or executed outsourcing strategy can result in more problems than it solves.

• Does your benefits administration technology platform allow you to react quickly to meet your business’s needs?
• Can your employees reach customer service via the phone or the web, and receive prompt and accurate help?
• Is your technology sustainable for the long term, helping to mitigate risks and support future enhancements?