At Willis Towers Watson, we use feedback from our software client buyers and users in our ongoing software development process and overall business improvement processes. Clients have always been central to our core values, but we are taking it a step further. We have created a dedicated client and user experience team and management process that focuses solely on client-identified business improvements. Our increased direct, continuous feedback and involvement from our clients and software users affirm our commitment to be truly client-centric.
Our client and user experience program is a simple, memorable model we call: “Ask, Listen, Act.” This format clearly outlines for our employees how we will use client feedback to improve our business.