Technologies are going to transform how jobs will get done, and how we will manage and define jobs.

AI, robotic process automation, machine learning, 3D printing, mobile, wearables and big data algorithmic analytics. These technologies will play an integral role in our work environment in the future by attempting to take up more complicated tasks currently done by humans, freeing us up to perform higher value tasks. We are already seeing work being deconstructed and outsourced for lower cost, lower risk but higher efficiency.

While technology would not replace our jobs altogether, it would inevitably (if not already) redefine job expectations and requirements. Companies are starting to think about the ecosystem where AI and humans can work side-by-side, thus creating a whole new job architecture.

In order to do this, HR will be pivotal in helping organisations redefine their jobs, rethinking the talent required for these new jobs, and guiding business leaders through this process to stay ahead of the curve in a fast-changing business environment.

In this issue, we bring you two timely pieces on how jobs need to be managed in the future of work:

  1. Managing employment or managing work – HR as architect – Adam Hall, Talent & Rewards Director, shares his view on why HR should start thinking about how existing jobs can be re-defined, and how current HR frameworks should be updated.
  2. Rethinking Insurance Work: How Claims Processing, Agent Jobs Will Change – Tracey Malcolm, Talent Management & Organisation Alignment Practice Director, shares how existing jobs in the insurance industry can be transformed by the latest technologies.